Need Help? We've Got You.
Whether you're stuck on something technical, have questions about the program, or just need support - we're here.
Getting Started
How do I access the Core Program or The Community?
I can't find my login details
How do I download my workbook for the Core Program?
Where are the weekly challenges posted?
Technical Issues
Videos won't play
I can't log in
The Basecamp Community isn't loading
Membership Questions
Can I upgrade from Campfire to Ascent?
How do I cancel my membership?
Do I lose access to modules if I cancel?
What's your refund policy?
Community Guidelines
What are the Basecamp Community rules?
Can I share Community posts outside Awakened Strength?
What if I see something concerning in the Community?
Still need help?
Contact Us
📧 Email Support
We read every email personally. You'll hear back within 24 hours (usually much faster).
💬 Ask in the Community
The fastest way to get help is often asking other members. Someone's probably faced the same issue. [Go to Community]
📹 Watch the Tutorials
New to the platform? Watch these quick videos:
→ How to Navigate the Program [link to Video #1]
→ How to Use the Community [link to Video #2]
📚 Check your Dashboard
All your resources, modules, and tools in one organised place. [Go to Dashboard]
In Crisis?
If you're in immediate danger or experiencing a mental health emergency, please reach out to:
- 🇦🇺 Lifeline: 13 11 14 (24/7)
- 🇦🇺 Suicide Call Back Service: 1300 659 467 (24/7)
- 🇦🇺 Mensline Australia: 1300 78 99 78 (24/7)
- 🇦🇺 Beyond Blue: 1300 22 4636 (24/7)
Awakened Strength is a wellbeing program, not a substitute for professional mental health care. If you're struggling, please reach out to a professional.